Table of Contents

• A Survey of Business Models in Japanese Restaurant and Retail IndustriesKenju Akai, Keita Kodama, Nariaki Nishino. 3-22 [doi]
• Employee Satisfaction Analysis in Food Service Industry - Resultant of Questionnaire to the Restaurant StaffTomomi Nonaka, Toshiya Kaihara, Nobutada Fujii, Fang Yu, Takeshi Shimmura, Yoshihiro Hisano, Tomoyuki Asakawa. 23-36 [doi]
• Exploration of Service System and Value Co-creation Mechanism in Islamic Banking in PakistanAmna Javed, Youji Kohda, Hisashi Masuda. 37-50 [doi]
• The Ordering of Fast Food Using MenuKiyoteru Kitano, Yutaka Yamauchi, Takeshi Hiramoto. 51-65 [doi]
• Evaluation of Taxiing at a Large Airport Considering Customer SatisfactionHiroya Daimaru, Satoshi Shimada, Shinsuke Shimizu, Jun Ota, Tatsunori Hara. 67-78 [doi]
• Research of the Social New Transportation Service on Electric Full Flat Floor BusToshiki Nishiyama. 79-96 [doi]
• Analysis of Business Process Innovation Using OutsourcingTakeshi Takenaka, Naoki Tomotake, Rui Suzuki, Masumi Yoshida, Taiki Yamada, Shigeaki Shiraishi. 97-106 [doi]
• Mixed Reality Navigation on a Tablet Computer for Supporting Machine Maintenance in Wide-Area Indoor EnvironmentKoji Makita, Thomas Vincent, Soichi Ebisuno, Masakatsu Kourogi, Tomoya Ishikawa, Takashi Okuma, Minoru Yoshida, Laurence Nigay, Takeshi Kurata. 109-124 [doi]
• Business Structure of e-Book Service as a Product Service System: A Game Theoretic ApproachNariaki Nishino, Keisuke Okuda. 125-144 [doi]
• Service Field Simulator: Virtual Environment Display System for Analyzing Human Behavior in Service FieldsTakashi Okuma, Takeshi Kurata. 145-157 [doi]
• Improvement of Sharing of Observations and Awareness in Nursing and Caregiving by Voice TweetsKentaro Torii, Naoshi Uchihira, Yuji Hirabayashi, Tetsuro Chino, Takanori Yamamoto, Satoko Tsuru. 161-175 [doi]
• A System Promoting Cooperation Between Medicine and Dentistry Using Key Performance Indicators and Importance-Performance AnalysisShuichiro Nagaosa, Hironobu Matsushita, Jun Yaeda, Takashi Shinagawa, Norihiro Sonoi, Hiroyuki Nakamura, Hiromi Ohta, Masatoshi Usubuchi, Yasuhisa Arai, Yasunori Sumi. 177-191 [doi]
• Designing the Amount of Image Delay in Tele-surgeryIwane Maida, Hisashi Sato, Tetsuya Toma, Takashi Maeno. 193-203 [doi]
• Visualization of Muscle Activity During Squat Motion for Skill EducationKoshiro Yanai, Qi An, Yuki Ishikawa, Junki Nakagawa, Wen Wen, Hiroshi Yamakawa, Atsushi Yamashita, Hajime Asama. 205-215 [doi]
• Extraction and Evaluation of Proficiency in Bed Care Motion for Education Service of Nursing SkillJunki Nakagawa, Qi An, Yuki Ishikawa, Koshiro Yanai, Wen Wen, Hiroshi Yamakawa, Junko Yasuda, Atsushi Yamashita, Hajime Asama. 217-227 [doi]
• Exploratory Analysis of Factors of Patient Satisfaction in HCAHPS DatabasesMasumi Okuda, Akira Yasuda, Shusaku Tsumoto. 229-244 [doi]
• One Cycle of Smart Access Vehicle Service DevelopmentHideyuki Nakashima, Shoji Sano, Keiji Hirata 0001, Yoh Shiraishi, Hitoshi Matsubara, Ryo Kanamori, Hitoshi Koshiba, Itsuki Noda. 247-262 [doi]
• The Value of Community for Resolving Social IsolationKeiko Aoki, Kenju Akai, Nariaki Nishino. 263-271 [doi]
• Basic Study of Mobility of Elderly People from the Perspective of Their Emotional ValueRyoichi Tamura, Yasuyuki Hirai, Nermin Elokla. 273-285 [doi]
• NaganoToshiyuki Yasui, Takashi Maeno, Seiko Shirasaka, Yoshikazu Tomita, Kanenori Ishibashi. 287-301 [doi]
• System Design of Happy Town Using Four Factors of HappinessShiko Kurihara, Takashi Maeno. 303-313 [doi]
• Evaluation of the Productivity Improvement by Information Presentation in Surveillance ServiceMitsunari Uozumi, Kouichi Yamada, Shuto Murai, Hajime Asama, Kaoru Takakusaki. 317-328 [doi]
• Personalized Information Service Model that Reflects Individual's WillYuri Nakagawa, Yuuki Matsuda, Tetsuro Ogi. 329-344 [doi]
• Ranking Smartphone Apps Based on Users' Behavior RecordsSong Luo, Maiko Shigeno, Wenbo Ma. 345-358 [doi]
• Contribution of ICT Monitoring System in Agricultural Water Management and Environmental ConservationKoshi Yoshida, Kenji Tanaka, Ryunosuke Hariya, Issaku Azechi, Toshiaki Iida, Shigeya Maeda, Hisao Kuroda. 359-369 [doi]
• A Questionnaire Assessment of the Contributing Factors to EmpathyMiki Nishio, Takashi Maeno. 371-385 [doi]
• Evaluation of Countermeasures for Low Birthrate and Aging of the Population in a Suburban New TownYoshiki Ito, Tomomi Nonaka, Masaru Nakano. 389-401 [doi]
• Analysis of Value Co-creation Between Farmers and Land Improvement District in Japan Through Irrigation Service Improvement by Good Water QualityTasuku Kato, Kana Nakano, Toshiaki Iida. 403-415 [doi]
• Analysis of Multi-language Knowledge Communication Service in Intercultural Agricultural SupportMasayuki Otani, Kaori Kita, Donghui Lin, Toru Ishida 0001. 417-434 [doi]
• A Value Co-Creation Model for Multi-Language Knowledge CommunicationDonghui Lin, Toru Ishida 0001, Masayuki Otani. 435-447 [doi]
• Field-Oriented Service Design: A Multiagent ApproachToru Ishida 0001, Donghui Lin, Masayuki Otani, Shigeo Matsubara, Yohei Murakami, Reiko Hishiyama, Yuu Nakajima, Toshiyuki Takasaki, Yumiko Mori. 451-463 [doi]
• Experience Plot: A Template for Co-Creating Customer JourneyYoshitaka Shibata, Takumi Matsuda. 465-480 [doi]
• Kizashi Method - Grasping the Change of Future User's ValuesTakuya Akashi, Yukinobu Maruyama. 481-494 [doi]
• Service Practices as Organizational PhenomenaNozomi Ikeya. 495-508 [doi]
• The Findings from the First Service Design ProjectsYuriko Sawatani, Naoto Kobayashi, Yoshinori Itoh. 509-521 [doi]
• An Evaluation Method of a Service Business Model Using Wants Chain AnalysisKazuto Imazeki, Toshiyuki Yasui, Takashi Maeno. 523-538 [doi]
• Design Method of Target Customer's WANTs for a Service Based on Classification of Services Using WANTsKazuto Imazeki, Toshiyuki Yasui, Takashi Maeno. 539-550 [doi]
• Business Model Generation Canvas as a Method to Develop Customer-Oriented Service InnovationAkane Matsumae, Karl Burrow. 551-565 [doi]
• Aligning Product-Service Offerings with Customer ExpectationsPaolo Gaiardelli, Giuditta Pezzotta, Barbara Resta, Lucrezia Songini. 567-582 [doi]
• User-De-centeredness in Service DesignYutaka Yamauchi. 583-594 [doi]
• A Probe-Based Approach for Designing Inspirational Services at MuseumsKumiyo Nakakoji, Yasuhiro Yamamoto. 595-603 [doi]