Yutaka Yamauchi. User-De-centeredness in Service Design. In Takashi Maeno, Yuriko Sawatani, Tatsunori Hara, editors, Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. pages 583-594, Springer, 2014. [doi]
Abstract is missing.