Yuriko Sawatani, Naoto Kobayashi, Yoshinori Itoh. The Findings from the First Service Design Projects. In Takashi Maeno, Yuriko Sawatani, Tatsunori Hara, editors, Serviceology for Designing the Future, Selected and Edited Papers of the 2nd International Conference on Serviceology, ICServ 2014, Yokohama, Japan, 14-16 September 2014. pages 509-521, Springer, 2014. [doi]
Abstract is missing.