Karl Owens. Organizing Decentralized Helpdesks. In Bob Haring-Smith, Keith "Mac" McIntosh, Becky Lineberry, editors, 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019. pages 160-164, ACM, 2019. [doi]
Abstract is missing.