Abstract is missing.
- Cybernetic Education: The History of the Future of Teaching MachinesAudrey Watters. 1 [doi]
- The Speed of LearningJaime Casap. 2 [doi]
- Building an Information Technology Professional Development Program from ScratchCarol Currie Sobczak. 3-5 [doi]
- Re-Planting All Your Trees in One Forest: Deploying an Enterprise Wide Active Directory at Penn StateAlexa J. Spigelmyer, Darren Hron. 6-9 [doi]
- Case Study of Building a High-Performance Team: Endpoint Engineering ExperimentMuhammed Naazer Ashraf. 10-14 [doi]
- AR/VR Strategy Considerations for Academic Computing ServicesOwen G. McGrath. 15-18 [doi]
- Applying Design ThinkingCorin Walker, Tomeka Nolen, Jinlan Du, Heather Davis. 19 [doi]
- Strategies for Career Resilience in the Face of Economic UncertaintyLindsey Freer. 20-22 [doi]
- Innovative Uses for an Online Survey Tool at WVUKathryn Fletcher. 23-28 [doi]
- Be Careful what you Wish forR. Kevin Chapman. 29-35 [doi]
- Communication Skills and Teaming are a Project Manager's Best ToolsKristi Lenz. 36-39 [doi]
- Supporting Students and Technology at Stanford UniversityMelissa Doernte, Arik Broman, Tiffany Lieuw. 40 [doi]
- Student Staff in IT: From "just a job" to a careerTrevor Freeland, Kendra Strode. 41-46 [doi]
- Virtual Reality: Classroom Tool or Classroom Fool?Eric Handler. 47-50 [doi]
- How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal TypeMasaru Okumura, Sho Fujimura. 51-56 [doi]
- Cook 'em Like GumboMo Nishiyama. 57-60 [doi]
- Bringing Campus Experience to Online ClassesKarl V. Owens, Michael Suskin, Chris Wiesemann. 61-63 [doi]
- My SIGUCCS Book ReportLaurie Fox. 64 [doi]
- SustainabiliIT: Maximizing Surplus Equipment Viability with Community EngagementDan R. Herrick. 65 [doi]
- Productivity PantsMo Nishiyama. 66 [doi]
- You're (Probably) Not Bad at Your Job: Impostor Syndrome and IT WorkAlexa J. Spigelmyer, Julio G. Appling. 67 [doi]
- Improving Leadership Through ImprovElla Tschopik. 68-69 [doi]
- Solve and Evolve: Practical Applications for Knowledge-Centered ServiceRebekah Lineberry. 70-75 [doi]
- Automating a Part of the Assessment of a University using ExcelYoshitaka Kihira, Takashi Yamanoue, Motoo Tanaka, Eiji Sato, Yutaka Otsuka. 76-81 [doi]
- An A11Y-anceJeffrey Kontio, Preston Radtke. 82-85 [doi]
- Digital Transformation from Day OneIris Du, Heather Davis, Corin Walker, Tomeka Nolen. 86 [doi]
- How's your EQ? - Let's find out!Mark Davis Jr.. 87-88 [doi]
- How Student Workers Saved the DayTimothy Palumbo, Grant Hittinger. 89-96 [doi]
- Challenges in IT Operations Management at a German University Chair - Ten Years in RetrospectMartin Geier, Samarjit Chakraborty. 97-103 [doi]
- Improvisation for the Rest of Us and Those Who Want to Be Better CommunicatorsRussell E. McMahon. 104-109 [doi]
- Productivity Panel & DiscussionLaurie Fox, Dan Herrick, Beth Lynn Nolen, Jason Vaughn, Kathy Fletcher. 110 [doi]
- If You Specialize It, They Will AttendHeather Davis. 111 [doi]
- Developing Technology Training VideosBeth Lynn Nolen. 112-116 [doi]
- Contemplating Public NTP Service Issues: How to Terminate Large-scale Infrastructure ServiceSho Fujimura, Fuminori Tanizaki, Masaru Okumura. 117-120 [doi]
- First Year's Actual Operational Results of Efficient Security Measure System with Automatic Isolation in TUATKazuhiro Mishima, Takahiro Nemoto, Yoichi Hagiwara, Takahiko Tsujisawa. 121-124 [doi]
- No One Has Any TimeGina Donovan. 125-126 [doi]
- Migrate Legacy Email Services in Kyushu University to Exchange OnlineYoshiaki Kasahara, Takao Shimayoshi, Tadayuki Miyaguchi, Naomi Fujimura. 127-131 [doi]
- How to Integrate On-premise Authentication System into Cloud Services: Single Sign-on for Office365Tsuyoshi Akiyama, Takayuki Nagai, Hideo Masuda, Hiromi Yamaoka. 132-134 [doi]
- Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and AuthenticationTakao Shimayoshi, Yoshiaki Kasahara, Naomi Fujimura. 135-139 [doi]
- Case Study of Implementing an IT Service Desk Ticketing System at Small Computer CenterHiromi Yamaoka, Kazuki Yamamoto, Takayuki Nagai, Hideo Masuda. 140-144 [doi]
- Establishing Governance for Project and Service ManagementJason S. Glenn, Kenneth L. Rose. 145-147 [doi]
- It Takes an IT Village to Raise a Service DeskKirsten Petersen. 148-151 [doi]
- In Defense of the Monolith: How Standards are Good News for InnovationDan R. Herrick. 152 [doi]
- Badges: Do We Need to Show You Some Stinkin' Badges?Eric Handler. 153 [doi]
- Barrels, Buggy Whips, And BASIC - A Historical And Personal Perspective On Skill ObsolescenceTravis Freudenberg. 154 [doi]
- From Patient to PopulationAdam Mikeal. 155-159 [doi]
- Organizing Decentralized HelpdesksKarl Owens. 160-164 [doi]
- CampusEMonitor: Intelligent Campus Environment Room Monitoring SystemShamar Ward, Mechelle Gittens, Nicholas Rock, Keone James. 165-172 [doi]
- Slaying the Bad Communication Beast!Mark Davis Jr., Aixa Pomales. 173-175 [doi]
- Effect of Cloud Based Learning Management System on The Learning Management System Implementation ProcessAjayi Ekuase-Anwansedo, Akai Smith. 176-179 [doi]
- Teaching an Old Yellow Jacket New Tricks - Adopting Change ManagementVicki Rogers. 180-187 [doi]
- A Less Dangerous "Ask Us Anything"Jessica Stockett, Joel F. W. Price. 188-189 [doi]
- Think Like a Scientist, Solve Like a Sleuth! An Introduction to Troubleshooting Theory, and How to Make it Accessible to OthersEdward Morreale. 190-192 [doi]
- Draft Day: How Lessons from Fantasy Football Can Teach About StaffingMitchell Ochi, Judy Toma, Claire Chun. 193-195 [doi]
- Access Service UnboundEmy Decker, Karen Glover. 196-198 [doi]
- Avoid Phishing TrapsKatelin A. Moul. 199-208 [doi]
- Mental Health in the IT WorkplaceR. Kevin Chapman. 209 [doi]
- Jamf is A Verb, Have you been Jamfed?Cristina Koorie, Devin Jayetileke. 210-212 [doi]
- Building Bridges to Outstanding Customer ServiceDeb Meyer, Josh Savoy, Patti A. Mitch. 213-227 [doi]
- Creating a "Phoenix" Service DeskKirsten Petersen, Andrew Wheeler, Max Cohen. 228-235 [doi]
- Training Faculty: Teaching Goals vs. Tech Tools - Finding a BalanceLisa Brown, Laurie Fox, Miranda Carney-Morris, Beth Lynn Nolen. 236 [doi]