Kirsten Petersen, Andrew Wheeler, Max Cohen. Creating a "Phoenix" Service Desk. In Bob Haring-Smith, Keith "Mac" McIntosh, Becky Lineberry, editors, 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019. pages 228-235, ACM, 2019. [doi]
Abstract is missing.