Kirsten Petersen, Andrew Wheeler, Max Cohen. Creating a "Phoenix" Service Desk. In Bob Haring-Smith, Keith "Mac" McIntosh, Becky Lineberry, editors, 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019. pages 228-235, ACM, 2019. [doi]
@inproceedings{PetersenWC19,
title = {Creating a "Phoenix" Service Desk},
author = {Kirsten Petersen and Andrew Wheeler and Max Cohen},
year = {2019},
doi = {10.1145/3347709.3347829},
url = {https://doi.org/10.1145/3347709.3347829},
researchr = {https://researchr.org/publication/PetersenWC19},
cites = {0},
citedby = {0},
pages = {228-235},
booktitle = {2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019},
editor = {Bob Haring-Smith and Keith "Mac" McIntosh and Becky Lineberry},
publisher = {ACM},
isbn = {978-1-4503-5774-6},
}