Hiromi Yamaoka, Kazuki Yamamoto, Takayuki Nagai, Hideo Masuda. Case Study of Implementing an IT Service Desk Ticketing System at Small Computer Center. In Bob Haring-Smith, Keith "Mac" McIntosh, Becky Lineberry, editors, 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019. pages 140-144, ACM, 2019. [doi]
Abstract is missing.