Neslihan Özal, Jürgen Münch. How to Conduct Customer Interviews? A Workshop Format for Teaching Customer Interview Skills. In Eriks Klotins, Krzysztof Wnuk, editors, Software Business - 11th International Conference, ICSOB 2020, Karlskrona, Sweden, November 16-18, 2020, Proceedings. Volume 407 of Lecture Notes in Business Information Processing, pages 118-133, Springer, 2020. [doi]
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