The Effect of Human Resource Management Practices on the Quality of Service, Customer Satisfaction, and Organizational Performance in Cypriot Urban Hotel Industry

Christos Papademetriou, Sofia D. Anastasiadou, George Konteos. The Effect of Human Resource Management Practices on the Quality of Service, Customer Satisfaction, and Organizational Performance in Cypriot Urban Hotel Industry. In Alexandros Theodoridis, Stavriani Koutsou, editors, Proceedings of the 10th International Conference on Information and Communication Technologies in Agriculture, Food and Environment (HAICTA 2022), Athens, Greece, September 22-25, 2022. Volume 3293 of CEUR Workshop Proceedings, pages 342-352, CEUR-WS.org, 2022. [doi]

Abstract

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