Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay

Eugenia Papaioannou, Costas Assimakopoulos, Christos Sarmaniotis, Christos K. Georgiadis. Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay. Inf. Syst. E-Business Management, 11(2):313-330, 2013. [doi]

Abstract

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