Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models

Mayur Patidar, Puneet Agarwal, Lovekesh Vig, Gautam Shroff. Automatic Conversational Helpdesk Solution using Seq2Seq and Slot-filling Models. In Alfredo Cuzzocrea, James Allan, Norman W. Paton, Divesh Srivastava, Rakesh Agrawal 0001, Andrei Z. Broder, Mohammed J. Zaki, K. Sel├žuk Candan, Alexandros Labrinidis, Assaf Schuster, Haixun Wang, editors, Proceedings of the 27th ACM International Conference on Information and Knowledge Management, CIKM 2018, Torino, Italy, October 22-26, 2018. pages 1967-1975, ACM, 2018. [doi]

Abstract

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