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Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales

Gareth Peevers, Gary Douglas, Mervyn A. Jack. Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. IJTHI, 7(4):17-30, 2011. [doi]

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Gareth Peevers

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Gary Douglas

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Mervyn A. Jack

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