Gareth Peevers, Gary Douglas, Mervyn A. Jack. Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. IJTHI, 7(4):17-30, 2011. [doi]
@article{PeeversDJ11,
title = {Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales},
author = {Gareth Peevers and Gary Douglas and Mervyn A. Jack},
year = {2011},
doi = {10.4018/jthi.2011100102},
url = {http://dx.doi.org/10.4018/jthi.2011100102},
researchr = {https://researchr.org/publication/PeeversDJ11},
cites = {0},
citedby = {0},
journal = {IJTHI},
volume = {7},
number = {4},
pages = {17-30},
}