Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales

Gareth Peevers, Gary Douglas, Mervyn A. Jack. Multimedia Technology in the Financial Services Sector: Customer Satisfaction with Alternatives to Face-to-Face Interaction in Mortgage Sales. IJTHI, 7(4):17-30, 2011. [doi]

Abstract

Abstract is missing.