Satu Peltola, Harri Vainio, Marko Nieminen. Key Factors in Developing Omnichannel Customer Experience with Finnish Retailers. In Fiona Fui-Hoon Nah, Chuan-Hoo Tan, editors, HCI in Business - Second International Conference, HCIB 2015, Held as Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015, Proceedings. Volume 9191 of Lecture Notes in Computer Science, pages 335-346, Springer, 2015. [doi]
Abstract is missing.