Laura Petersen, Laure Fallou, Paul Reilly, Elisa Serafinelli. Public expectations of social media use by critical infrastructure operators in crisis communication. In Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras, Aurélie Montarnal, editors, 14th Proceedings of the International Conference on Information Systems for Crisis Response and Management, Albi, France, May 21-24, 2017. ISCRAM Association, 2017. [doi]
Abstract is missing.