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"A Bank Would Never Write That!" A Qualitative Study on E-Mail Trust Decisions

Thomas Pfeiffer, Michaela Kauer, Julia Röth. "A Bank Would Never Write That!" A Qualitative Study on E-Mail Trust Decisions. In Erhard Plödereder, Lars Grunske, Eric Schneider, Dominik Ull, editors, 44. Jahrestagung der Gesellschaft für Informatik, Informatik 2014, Big Data - Komplexität meistern, 22.-26. September 2014 in Stuttgart, Deutschland. Volume 232 of LNI, pages 2093-2104, GI, 2014.

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