Service satisfaction through external knowledge management

Kongkiti Phusavat, Pornthep Anussornnitisarn, Vunnaporn Devahastin-Suthapreda, Piyasurang Kuljittiprasit, Poomporn Thamsatitdej. Service satisfaction through external knowledge management. IJSS, 4(2):182-193, 2008. [doi]

Abstract

Abstract is missing.