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New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery

Willem Pieterson, Wolfgang Ebbers, Christian Østergaard Madsen. New Channels, New Possibilities: A Typology and Classification of Social Robots and Their Role in Multi-channel Public Service Delivery. In Marijn Janssen, Karin Axelsson, Olivier Glassey, Bram Klievink, Robert Krimmer, Ida Lindgren, Peter Parycek, Hans J. Scholl, Dmitrii Trutnev, editors, Electronic Government - 16th IFIP WG 8.5 International Conference, EGOV 2017, St. Petersburg, Russia, September 4-7, 2017, Proceedings. Volume 10428 of Lecture Notes in Computer Science, pages 47-59, Springer, 2017. [doi]

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Willem Pieterson

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Wolfgang Ebbers

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Christian Østergaard Madsen

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