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Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims

Çerag Pinçe, Mark E. Ferguson, L. Beril Toktay. Extracting Maximum Value from Consumer Returns: Allocating Between Remarketing and Refurbishing for Warranty Claims. Manufacturing & Service Operations Management, 18(4):475-492, 2016. [doi]

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