Claudio S. Pinhanez. A service science perspective for interfaces of online service applications. In Lucia Filgueiras, Marco Winckler, editors, VIII Simpósio Brasileiro de Fatores Humanos em Sistemas Computacionais (IHC 2008), De 21 a 24 de Outubro 2008, Porto Alegre, ANAIS (Proceedings of the VIII Brazilian Symposium on Human Factors in Computing Systems 2008, Porto Alegre, RS, Brazil, Oc. Volume 378 of ACM International Conference Proceeding Series, pages 11-20, ACM, 2008. [doi]
Abstract is missing.