Alfonso Maria Ponsiglione, Angelo Rosa, Teresa Angela Trunfio, Eliana Raiola, Giuseppe Longo, Maria Triassi, Francesco Amato 0001. Sustaining Continuous Improvement of a Higher Health Education Service Through Analytical Methodologies for Determining Customer Satisfaction. In Olivia McDermott, Angelo Rosa, José Carlos Sá, Aidan Toner, editors, Lean, Green and Sustainability - 8th IFIP WG 5.7 European Lean Educator Conference, ELEC 2022, Galway, Ireland, November 22-24, 2022, Proceedings. Volume 668 of IFIP Advances in Information and Communication Technology, pages 246-257, Springer, 2022. [doi]
@inproceedings{PonsiglioneRTRL22, title = {Sustaining Continuous Improvement of a Higher Health Education Service Through Analytical Methodologies for Determining Customer Satisfaction}, author = {Alfonso Maria Ponsiglione and Angelo Rosa and Teresa Angela Trunfio and Eliana Raiola and Giuseppe Longo and Maria Triassi and Francesco Amato 0001}, year = {2022}, doi = {10.1007/978-3-031-25741-4_21}, url = {https://doi.org/10.1007/978-3-031-25741-4_21}, researchr = {https://researchr.org/publication/PonsiglioneRTRL22}, cites = {0}, citedby = {0}, pages = {246-257}, booktitle = {Lean, Green and Sustainability - 8th IFIP WG 5.7 European Lean Educator Conference, ELEC 2022, Galway, Ireland, November 22-24, 2022, Proceedings}, editor = {Olivia McDermott and Angelo Rosa and José Carlos Sá and Aidan Toner}, volume = {668}, series = {IFIP Advances in Information and Communication Technology}, publisher = {Springer}, isbn = {978-3-031-25741-4}, }