Alfonso Maria Ponsiglione, Angelo Rosa, Teresa Angela Trunfio, Eliana Raiola, Giuseppe Longo, Maria Triassi, Francesco Amato 0001. Sustaining Continuous Improvement of a Higher Health Education Service Through Analytical Methodologies for Determining Customer Satisfaction. In Olivia McDermott, Angelo Rosa, José Carlos Sá, Aidan Toner, editors, Lean, Green and Sustainability - 8th IFIP WG 5.7 European Lean Educator Conference, ELEC 2022, Galway, Ireland, November 22-24, 2022, Proceedings. Volume 668 of IFIP Advances in Information and Communication Technology, pages 246-257, Springer, 2022. [doi]
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