Miroslav Popovic, Vladimir Kovacevic. An Approach to Internet-Based Virtual Call Center Implementation. In Pascal Lorenz, editor, Networking - ICN 2001, First International Conference, Colmar, France, July 9-13, 2001 Proceedings, Part 1. Volume 2093 of Lecture Notes in Computer Science, pages 75-84, Springer, 2001. [doi]
Abstract is missing.