Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3 - researchr publication authors

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Jiraporn Punyateera, Adisorn Leelasantitham, Supaporn Kiattisin, Werachart Muttitanon. Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3. In Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014, Chiang Mai, Thailand, December 9-12, 2014. pages 1-6, IEEE, 2014. [doi]

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