Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3

Jiraporn Punyateera, Adisorn Leelasantitham, Supaporn Kiattisin, Werachart Muttitanon. Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3. In Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014, Chiang Mai, Thailand, December 9-12, 2014. pages 1-6, IEEE, 2014. [doi]

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