Jiraporn Punyateera, Adisorn Leelasantitham, Supaporn Kiattisin, Werachart Muttitanon. Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3. In Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014, Chiang Mai, Thailand, December 9-12, 2014. pages 1-6, IEEE, 2014. [doi]
@inproceedings{PunyateeraLKM14,
title = {Study of service desk for NEdNet using incident management (Service Operation) of ITIL V.3},
author = {Jiraporn Punyateera and Adisorn Leelasantitham and Supaporn Kiattisin and Werachart Muttitanon},
year = {2014},
doi = {10.1109/APSIPA.2014.7041752},
url = {http://dx.doi.org/10.1109/APSIPA.2014.7041752},
researchr = {https://researchr.org/publication/PunyateeraLKM14},
cites = {0},
citedby = {0},
pages = {1-6},
booktitle = {Asia-Pacific Signal and Information Processing Association Annual Summit and Conference, APSIPA 2014, Chiang Mai, Thailand, December 9-12, 2014},
publisher = {IEEE},
isbn = {978-6-1636-1823-8},
}