Silvana Quaglini. Process Mining in Healthcare: A Contribution to Change the Culture of Blame. In Danilo Ardagna, Massimo Mecella, Jian Yang, editors, Business Process Management Workshops, BPM 2008 International Workshops, Milano, Italy, September 1-4, 2008. Revised Papers. Volume 17 of Lecture Notes in Business Information Processing, pages 308-311, Springer, 2008. [doi]
Abstract is missing.