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A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty

Magno Queiroz, Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini, Marianne Hickey. A model for decision support in business-driven IT service portfolio management using SLA-dependent criteria and under uncertainty. In Richard Chbeir, Youakim Badr, Epaminondas Kapetanios, Agma J. M. Traina, editors, MEDES 09: International ACM Conference on Management of Emergent Digital EcoSystems, Lyon, France, October 27-30, 2009. pages 274-281, ACM, 2009. [doi]

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