Call Centres in the Domain of Telecommunications: Ergonomic Issues for Well-Being Improvement

Alessandra Re, Enrica Fubini. Call Centres in the Domain of Telecommunications: Ergonomic Issues for Well-Being Improvement. In Marvin J. Dainoff, editor, Ergonomics and Health Aspects of Work with Computers, International Conference, EHAWC 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings. Volume 4566 of Lecture Notes in Computer Science, pages 125-134, Springer, 2007. [doi]

@inproceedings{ReF07,
  title = {Call Centres in the Domain of Telecommunications: Ergonomic Issues for Well-Being Improvement},
  author = {Alessandra Re and Enrica Fubini},
  year = {2007},
  doi = {10.1007/978-3-540-73333-1_16},
  url = {http://dx.doi.org/10.1007/978-3-540-73333-1_16},
  researchr = {https://researchr.org/publication/ReF07},
  cites = {0},
  citedby = {0},
  pages = {125-134},
  booktitle = {Ergonomics and Health Aspects of Work with Computers, International Conference, EHAWC 2007, Held as Part of HCI International 2007, Beijing, China, July 22-27, 2007, Proceedings},
  editor = {Marvin J. Dainoff},
  volume = {4566},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-540-73332-4},
}