Philipp Reinhard, Mahei Manhai Li, Ernestine Dickhaut, Christoph Peters 0001, Jan Marco Leimeister. Empowering Recommender Systems in ITSM: A Pipeline Reference Model for AI-Based Textual Data Quality Enrichment. In Aurona Gerber, Richard L. Baskerville, editors, Design Science Research for a New Society: Society 5.0 - 18th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2023, Pretoria, South Africa, May 31 - June 2, 2023, Proceedings. Volume 13873 of Lecture Notes in Computer Science, pages 279-293, Springer, 2023. [doi]
Abstract is missing.