Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp

Ana Paula Retore, Leonelo Dell Anhol Almeida. Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp. In Gabriele Meiselwitz, editor, Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I. Volume 11578 of Lecture Notes in Computer Science, pages 245-264, Springer, 2019. [doi]

Authors

Ana Paula Retore

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Leonelo Dell Anhol Almeida

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