Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp

Ana Paula Retore, Leonelo Dell Anhol Almeida. Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp. In Gabriele Meiselwitz, editor, Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I. Volume 11578 of Lecture Notes in Computer Science, pages 245-264, Springer, 2019. [doi]

@inproceedings{RetoreA19,
  title = {Understanding Appropriation Through End-User Tailoring in Communication Systems: A Case Study on Slack and WhatsApp},
  author = {Ana Paula Retore and Leonelo Dell Anhol Almeida},
  year = {2019},
  doi = {10.1007/978-3-030-21902-4_18},
  url = {https://doi.org/10.1007/978-3-030-21902-4_18},
  researchr = {https://researchr.org/publication/RetoreA19},
  cites = {0},
  citedby = {0},
  pages = {245-264},
  booktitle = {Social Computing and Social Media. Design, Human Behavior and Analytics - 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I},
  editor = {Gabriele Meiselwitz},
  volume = {11578},
  series = {Lecture Notes in Computer Science},
  publisher = {Springer},
  isbn = {978-3-030-21902-4},
}