Implementation of Information Technology in Call Centers - researchr publication authors

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T. Ristimäki, T. Leino, P. Huuhtanen. Implementation of Information Technology in Call Centers. In Hans-Jörg Bullinger, Jürgen Ziegler, editors, Human-Computer Interaction: Ergonomics and User Interfaces, Proceedings of HCI International 99 (the 8th International Conference on Human-Computer Interaction), Munich, Germany, August 22-26, 1999, Volume 1. pages 6-10, Lawrence Erlbaum, 1999.

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