T. Ristimäki, T. Leino, P. Huuhtanen. Implementation of Information Technology in Call Centers. In Hans-Jörg Bullinger, Jürgen Ziegler, editors, Human-Computer Interaction: Ergonomics and User Interfaces, Proceedings of HCI International 99 (the 8th International Conference on Human-Computer Interaction), Munich, Germany, August 22-26, 1999, Volume 1. pages 6-10, Lawrence Erlbaum, 1999.
@inproceedings{RistimakiLH99, title = {Implementation of Information Technology in Call Centers}, author = {T. Ristimäki and T. Leino and P. Huuhtanen}, year = {1999}, researchr = {https://researchr.org/publication/RistimakiLH99}, cites = {0}, citedby = {0}, pages = {6-10}, booktitle = {Human-Computer Interaction: Ergonomics and User Interfaces, Proceedings of HCI International 99 (the 8th International Conference on Human-Computer Interaction), Munich, Germany, August 22-26, 1999, Volume 1}, editor = {Hans-Jörg Bullinger and Jürgen Ziegler}, publisher = {Lawrence Erlbaum}, isbn = {0-8058-3391-9}, }