Dynamic Management of Business Service Quality in Collaborative Commerce Systems

Bob Roberts, Adomas Svirskas. Dynamic Management of Business Service Quality in Collaborative Commerce Systems. In Manuel de Jesus Mendes, Reima Suomi, Carlos Passos, editors, Digital Communities in a Networked Society: eCommerce, eBusiness, and eGovernment, The Third IFIP Conference on E-Commerce, E-Business, E-Government (I3E 2003), September 21-24, 2003, São Paulo, Brazil. Volume 268 of IFIP Conference Proceedings, pages 89-101, Kluwer, 2003.

Authors

Bob Roberts

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Adomas Svirskas

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