Bob Roberts, Adomas Svirskas. Dynamic Management of Business Service Quality in Collaborative Commerce Systems. In Manuel de Jesus Mendes, Reima Suomi, Carlos Passos, editors, Digital Communities in a Networked Society: eCommerce, eBusiness, and eGovernment, The Third IFIP Conference on E-Commerce, E-Business, E-Government (I3E 2003), September 21-24, 2003, São Paulo, Brazil. Volume 268 of IFIP Conference Proceedings, pages 89-101, Kluwer, 2003.
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