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Front line help desk at Rice University

Richard D. Roberts, Diane Yee, Aldis Grazis. Front line help desk at Rice University. In Lisa Brown, Laurie Fox, Jean Tagliamonte, editors, ACM SIGUCCS Annual Conference, SIGUCCS '13, Chicago, IL, USA - November 03 - 08, 2013. pages 213-216, ACM, 2013. [doi]

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