Paul Robertson, Andrea Szymkowiak, Graham I. Johnson. Investigating the future of self-service technology. In Tom McEwan, Lachlan McKinnon, editors, Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010, Dundee, United Kingdom, 6-10 September 2010. pages 346-349, ACM, 2010. [doi]
@inproceedings{RobertsonSJ10,
title = {Investigating the future of self-service technology},
author = {Paul Robertson and Andrea Szymkowiak and Graham I. Johnson},
year = {2010},
url = {http://portal.acm.org/citation.cfm?id=2146354&CFID=86395042&CFTOKEN=33098395},
researchr = {https://researchr.org/publication/RobertsonSJ10},
cites = {0},
citedby = {0},
pages = {346-349},
booktitle = {Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010, Dundee, United Kingdom, 6-10 September 2010},
editor = {Tom McEwan and Lachlan McKinnon},
publisher = {ACM},
}