Paul Robertson, Andrea Szymkowiak, Graham I. Johnson. Investigating the future of self-service technology. In Tom McEwan, Lachlan McKinnon, editors, Proceedings of the 2010 British Computer Society Conference on Human-Computer Interaction, BCS-HCI 2010, Dundee, United Kingdom, 6-10 September 2010. pages 346-349, ACM, 2010. [doi]
Abstract is missing.