A Generic Model for IT Services and Service Management - researchr publication

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Gabi Dreo Rodosek. A Generic Model for IT Services and Service Management. In Germán S. Goldszmidt, Jürgen Schönwälder, editors, Integrated Network Management VII, Managing It All, IFIP/IEEE Eighth International Symposium on Integrated Network Management (IM 2003), March 24-28, 2003, Colorado Springs, USA. Volume 246 of IFIP Conference Proceedings, pages 171-184, Kluwer, 2003.

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