Janis Rogainis, Andrew M. Smith. Serving the needs of administrative users: Pressure for change in traditional user services and administrative data processing roles and methods. In Eve Simonson, Hal Bloom, Rosemary Karr, Barbara B. Wolfe, Elizabeth R. Little, editors, Proceedings of the 10th annual ACM SIGUCCS conference on User services, Chicago, Illinois, USA, November 10-12, 1982. pages 153-161, ACM, 1982. [doi]
Abstract is missing.