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Information management for customer focus in the small manufacturing companies

Peter J. Sackett, Valerie Ratcliffe-Martin. Information management for customer focus in the small manufacturing companies. In Umit S. Bititci, Allan S. Carrie, editors, Strategic Management of the Manufacturing Value Chain, Proceedings of the International Conference of the Manufacturing Value-Chain, August 98, Troon, Scotland, UK. Volume 129 of IFIP Conference Proceedings, pages 481-488, Kluwer, 1998.

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