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Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems

Soroush Saghafian, Wallace J. Hopp, Seyed M. R. Iravani, Yao Cheng, Daniel Diermeier. Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems. Management Science, 64(11):5180-5197, 2018. [doi]

Authors

Soroush Saghafian

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Wallace J. Hopp

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Seyed M. R. Iravani

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Yao Cheng

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Daniel Diermeier

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