Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems

Soroush Saghafian, Wallace J. Hopp, Seyed M. R. Iravani, Yao Cheng, Daniel Diermeier. Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems. Management Science, 64(11):5180-5197, 2018. [doi]

Abstract

Abstract is missing.