Soroush Saghafian, Wallace J. Hopp, Seyed M. R. Iravani, Yao Cheng, Daniel Diermeier. Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems. Management Science, 64(11):5180-5197, 2018. [doi]
@article{SaghafianHICD18,
title = {Workload Management in Telemedical Physician Triage and Other Knowledge-Based Service Systems},
author = {Soroush Saghafian and Wallace J. Hopp and Seyed M. R. Iravani and Yao Cheng and Daniel Diermeier},
year = {2018},
doi = {10.1287/mnsc.2017.2905},
url = {https://doi.org/10.1287/mnsc.2017.2905},
researchr = {https://researchr.org/publication/SaghafianHICD18},
cites = {0},
citedby = {0},
journal = {Management Science},
volume = {64},
number = {11},
pages = {5180-5197},
}