Lidia Sandra, Harjanto Prabowo, Ford Lumban Gaol, Sani Muhamad Isa. PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection. IEEE Access, 12:25200-25214, 2024. [doi]
@article{SandraPGI24,
title = {PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection},
author = {Lidia Sandra and Harjanto Prabowo and Ford Lumban Gaol and Sani Muhamad Isa},
year = {2024},
doi = {10.1109/ACCESS.2024.3364352},
url = {https://doi.org/10.1109/ACCESS.2024.3364352},
researchr = {https://researchr.org/publication/SandraPGI24},
cites = {0},
citedby = {0},
journal = {IEEE Access},
volume = {12},
pages = {25200-25214},
}