PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection

Lidia Sandra, Harjanto Prabowo, Ford Lumban Gaol, Sani Muhamad Isa. PersoNet: A Novel Framework for Personality Classification-Based Apt Customer Service Agent Selection. IEEE Access, 12:25200-25214, 2024. [doi]

Abstract

Abstract is missing.