Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study

Hígor Ricardo Monteiro Santos, George Valença, Carina Frota Alves. Strategies for Managing Critical Success Factors of BPM Initiatives in Brazilian Public Organizations: A Qualitative Empirical Study. Braz. J. Inf. Syst., 8(1):42-64, 2015. [doi]

Authors

Hígor Ricardo Monteiro Santos

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George Valença

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Carina Frota Alves

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